In this episode of Applied Intelligence, I speak with David Norris, CEO of Infinitus Systems, about what happens when healthcare AI is “almost right”—and why that’s not good enough.We dive into how AI is helping burned-out doctors reclaim their time, how trust is built through background mode, and why some healthcare incumbents won’t survive the next 5 years.If you care about building ethical, scalable, human-centered AI—especially in high-stakes industries like health—this episode is a must-listen.00:00 – Welcome and intro to David Norris00:45 – Is AI burnout real in healthcare?02:00 – Automating the clinical inbox and freeing doctors’ time03:50 – Using ChatGPT to analyze job candidate feedback06:00 – Training AI to understand thousands of lab results08:00 – The difference between speed and impact in healthcare09:20 – “AI won’t replace doctors, but…”10:30 – The moment David knew AI was ready for medicine12:00 – When 80% accuracy is dangerous: A failed AI rollout14:00 – Why healthcare needs deterministic AI, not probabilistic guesses15:30 – What is background mode, and why it builds trust17:15 – Instant relief: Inbox load cut in half18:00 – Patients getting lab responses in minutes, not days20:00 – Making providers superhuman21:30 – What legacy healthcare companies don’t understand about AI24:00 – The UX pain of hospitals: Lag, delay, and context switching25:45 – “We eliminate clicks before they happen”27:00 – Real-time briefings for providers before they enter a room28:15 – Why selling AI to hospitals is brutally hard29:40 – Gaining trust in AI: Small pilots, not big promises30:30 – What regulation is helping—and what’s hurting innovation32:00 – The most important value: Transparency with patients33:00 – David’s story: Why he built this company34:15 – Dogs in the office and leadership lessons from cycling35:40 – The book he’s gifting: The Brothers (Van Halen bio)36:30 – Where to connect with David🎧 Watch the full episode also on Youtube → https://youtu.be/IyzrDSJhCD8My Social → https://linktr.ee/imteazGuest Social → https://www.linkedin.com/in/davidnorris430/

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