ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "#19 - How To Make Your Customers Happy"
Episode Synopsis
Customer support is a very important part of our business. Today, we do a deep dive into our customer support process.
We'll cover:
- How we did customer support when just starting out
- How we transitioned from doing it ourselves to delegating it
- What software we use to do effective support
- What's our current process
- How we classify our tickets and templates
- How we ensure good service quality
Links mentioned in this episode:
Ling App: https://ling-app.com/
Zoho Desk: https://www.zoho.com/desk/
Slack: https://slack.com/
We'll cover:
- How we did customer support when just starting out
- How we transitioned from doing it ourselves to delegating it
- What software we use to do effective support
- What's our current process
- How we classify our tickets and templates
- How we ensure good service quality
Links mentioned in this episode:
Ling App: https://ling-app.com/
Zoho Desk: https://www.zoho.com/desk/
Slack: https://slack.com/
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