In this episode of our AnalystANGLE series, Shelly Kramer, managing director and principal analyst at theCUBE Research is joined by Zeus Kerravala, principal analyst at ZK Research, and member of our CUBE Collective community of analysts and industry thought leaders.Check out theCUBE for the latest in enterprise tech https://siliconangle.com/category/cube-event-coverage/Their conversation today follows Cisco's January Analyst Update and unpacks the Webex Contact Center offering, a cloud-based contact center solution, including updates as well as an overview of how Webex is utilizing AI to enhance both the customer experience as well as the agent experience, including Webex's real-time media model.

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