EXL's Taneja: AI Accelerates Insurance Transformation, but Governance and Legacy Challenges Remain

AM Best Audio
20/08/2025 14 min

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Episode Synopsis

Sumit Taneja, leader of the AI consulting practice, EXL, highlights how insurers are using generative AI to speed up underwriting, streamline claims and enhance customer service while emphasizing the growing need for strong governance, regulatory awareness and thoughtful integration with legacy systems.

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