In this episode of All Things MSP, hosts Justin Esgar and Eric Anthony dive into the world of contracts and legal protections for Managed Service Providers (MSPs) with expert attorney Brad Gross from Bradley Gross Attorney at Law. Brad brings over two decades of experience representing service providers, offering invaluable insights on how MSPs can safeguard their businesses through effective contracts. The discussion covers common mistakes MSPs make with their contracts, the importance of addressing day-to-day realities in agreements, and strategies for managing customer expectations. Brad also shares practical tips on how to create service guides that enhance client understanding and facilitate upselling opportunities. Whether you’re an MSP owner or an employee, this episode is packed with actionable advice to help you navigate the complexities of legal agreements and protect your business from potential pitfalls.

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