Autism and Lack of Empathy: Japan Airlines’ Unlearned Lesson

Aircomment English
11/09/2025 1 min Temporada 25 Episodio 1
Autism and Lack of Empathy: Japan Airlines’ Unlearned Lesson

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Episode Synopsis

A family traveling with a child with autism saw their trip to Japan disrupted by cancellations, delays, and a lack of support from Japan Airlines. Complaints, even those addressed to President Mitsuko Tottori, received only impersonal responses with no apologies. The case highlights the urgent need for greater empathy and proper protocols for vulnerable passengers.

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