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Listen "A Year of Silence: Japan Airlines Under Fire for Lack of Empathy"
Episode Synopsis
A year ago, a family endured cancellations, delays, and a lack of support on their journey with Japan Airlines, including the absence of special care for a child with autism.Despite letters and emails addressed even to the airline’s president, they never received an apology or a humane response.The silence and lack of empathy have cast doubt on the company’s reputation and its commitment to its passengers.
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