Send us a text🎙 Stick With It – Inside the IOC: Real-Time Decisions, Real-World PressureWelcome back to Stick With It. In this episode, we're going behind the scenes of Qantas operations with Captain Ben Holland, A330 pilot and Manager IOC, and Chris Mulholland, Manager IOC Operations, who brings over 47 years of experience to the table.We dive deep into the Integrated Operations Centre (IOC) the nerve centre of airline operations. What actually happens when a pilot makes a call mid-flight? How does the IOC respond during emergencies or security incidents? And what tools and processes help keep flights running safely and smoothly across the globe?From daily operations to real-world incidents including emergency calls, international airspace challenges, and crisis communications. Ben and Chris walk us through how decisions are made under pressure and why the IOC is critical for pilots and the broader airline network.You’ll hear first-hand:What the IOC actually is and why it mattersThe inner workings of IOC departments and reporting structuresReal incidents handled by the team from Baku to the MaldivesHow the IOC reacts to PAN calls and emergenciesWhat pilots should know about the support available behind the scenesThis one’s a must-listen for anyone curious about what happens beyond the flight deck.TIMESTAMPS:00:00 - Intro  00:47 - What is the IOC?03:05 - IOC Operations Overview05:14 - Chris's Aviation Career05:43 - IOC Team Structure08:16 - Communication and Information Flow08:58 - Crisis Management and Escalation13:52 - Middle East Airspace Situation 18:50 - Team Concept and Similarities to Flight Operations21:47 - Medical Emergencies and Unusual Situations22:39 - Baku Diversions25:05 - Evidence-Based Training (EBT) Comparison26:10 - Normal vs Abnormal Days28:19 - On-Time Performance (OTP)32:15 - QF520 Engine Failure Incident37:44 - Pilot Perspective on IOC Operations39:15 - Decision-Making Processes41:01 - Communication Improvements43:57 - Memorable Incidents44:45 - How Pilots Can Help IOC45:37 - Closing RemarksFly safe and stick with it.

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