Liz Tsai of HiQ explores AI's impact on customer support automation, from her career shift to tech to integrating AI for enhanced interactions and compliance.Episode Highlights:-Liz shares her journey from growing up in Texas to attending MIT.-She transitioned from physical commodities trading to the startup world, influenced by a close friend's startup in San Francisco.-Accepted into YC in 2017, Liz navigated the initial excitement around chatbots, realizing the technology wasn't yet ready for customer support automation.-Liz and her team built a large outsourced contact center, learning the intricacies of customer support.- They shifted focus to automation, emphasizing the importance of real-time quality monitoring and systematic process automation.-Liz discusses how HIQ integrates with support CRM systems, providing real-time visibility and data to improve customer satisfaction and support efficiency.-------------------------------------------------------------Connect with Liz Tsai and Hi Operatorhttps://www.linkedin.com/in/liz-tsai-cx/https://www.hiq.cx/https://www.hioperator.com/PL-ai-N Speak Podcast on LinkedIn - https://www.linkedin.com/events/pl-ai-nspeak-fromsupporttosucce7209615920908894208/theater/Connect with Demetrios:https://www.linkedin.com/in/dpbrinkm/Connect with Deepgram:https://deepgram.com/https://www.linkedin.com/company/deepgramhttps://x.com/deepgramaihttps://www.facebook.com/deepgram/Join the Deepgram Discord Server!https://discord.com/invite/xWRaCDBtW4

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