Episode 41 - Part 1 of a 3 part episode series taken from a recent AIIM webinar, Getting Strategic, Lessons Learned from Three Decades of ECM Experience. Hosted by John Mancini, Chief Evangelist at AIIM, guests include George Warner, Director of ECM-Service Delivery for New York State, Information Technology Services; Jenson Jacob, Lead Enterprise Architect for the Office of CTO for New York State; and Paul Cortellisi President of NY-based FileNet User Group. In this part of the discussion the panel explores the challenges and opportunities when ECM becomes mission critical. Can systems go down? What happens if? And how can we best avoid outages in our systems. Stay tuned next week for part two of this series.

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