As AI systems sweep through the workplace, the entry-level “first-line” has shifted: Junior reps now face complex puzzles, not simple tickets. In this episode, Koby Ofek explores how AI is recoding everyday jobs: why the hiring pipeline is thinning, why soft skills matter more than ever, and why companies must build real bridges for newcomers, not just automate old routines. From controversial “job loss” headlines and corporate retrenchments to the new dynamics in support, healthcare, and tech, discover how skills, not titles, have become the currency of career survival. Koby unpacks the paradoxes behind workforce transformation, the emerging “AI dividend,” and why the future belongs to those who can choreograph humans and machine models in tandem. Tune in for practical frameworks, thought-provoking predictions, and a call for task maps and apprenticeship programs that give authority, not just responsibility, back to frontline teams.

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