Today's guest is Enate Founder and CTO, Kit Cox. Enate makes a comprehensive AI-enhanced business orchestration platform to empower organizations to deliver exceptional services with precision and efficiency. Kit returns to the program to discuss specific use cases that showcase the potential of AI in enhancing customer interactions at critical points in financial services. At the point of sale, AI technologies like sentiment analysis, email triage, and data analysis streamline customer engagement. At the point of need, AI tools play a crucial role in fraud detection, lost card scenarios, and handling complex insurance claims, showing how automation can improve responsiveness and accuracy in high-stakes moments.

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