Plus Most People Prefer Human Customer Service (subscribe below)
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Survey: Most People Prefer Human Customer Service Over AI
A Gartner survey of 5,728 respondents found that 64% prefer companies not implement AI in customer service, with 53% willing to switch companies if AI is used. Concerns include difficulty reaching human agents, job losses, incorrect information, and data security. Companies face challenges in balancing AI efficiency with customer satisfaction.
AI Boom Relies on Exploited Human Labor
The AI industry, worth $200 billion in 2023 and projected to grow, relies heavily on low-paid workers performing repetitive tasks to train AI models. These workers, often in poor conditions, are integral to AI’s function. Advocates call for better worker rights, fair wages, and global regulations to ensure just practices in the AI sector. 
Could AI Save My Marriage?
Attending an AI and wine conference, I discovered AI’s potential in wine tasting and consumer tasks. Professor Oguz Acar suggested future AI could handle daily chores, prompting me to imagine AI resolving marital disputes. While such technology is still far off, I hope chardonnay suffices for now.
EU's AI Act Published, Compliance Begins in August
The EU has published its AI Act, establishing a regulatory framework for AI development. Implementation starts August 2, 2024, with full compliance required by August 2026. The Act categorizes AI systems by risk, with stricter rules for high-risk applications. It also creates new bodies to ensure regulation adherence across member states. 
AI Textbooks Revolutionize Student Learning
AI-powered textbooks are transforming education, with 70,000 students across 1,000 institutions using Pearson's AI-integrated science textbooks. These tools, equipped with chatbots and interactive practice questions, enhance learning by mimicking one-on-one professor interactions. Pearson reports doubled student engagement and plans to expand AI features, ensuring equitable access for all students.
AI-Generated Ads Show Advancements and Eerie Realism
A recent experiment by a London agency reveals significant advancements in AI image generation. Two years after their initial attempt to create ads for famous brands using AI, the new results are impressively realistic yet still unsettling. The experiment highlights the rapid progress in AI art, demonstrating both its potential and its eerie precision. 

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