In this episode you'll learn how AI is reshaping custom experience and what that means for business leaders. We're joined by executive leadership coach Allan Klassen and explore how to build lasting customer trust with AI. We discuss why the best customer experiences blend human empathy with the efficiency of AI, and how to avoid common pitfalls that can erode loyalty. We also look at ethically using customer data, and preparing for a future where even digital agents make purchases on behalf of customers.What we discussed:0:25 - Introducing Alan Klassen2:27 - How AI changes customer engagement5:40 - AI adoption: Efficiency vs. customer-centricity7:39 - Key CX elements11:58 - Matching AI strategy to customer needs15:21 - Balancing AI efficiency with the human touch17:34 - Starting small with AI for customer experience19:20 - Using AI for a customer-centric process viewThis is part two of our two part series on AI and Business Leadership. Watch/Listen to Part 1Connect with Allan KlassenLearn more about Clarity Quest LeadershipConnect with us if you want to get the benefits of AI for your business: 0260.AI

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