In this episode, James covers how to handle attacks on your business, whether from negative reviews, social media comments, or competitors. James shares his experience and offers tips on maintaining credibility and improving processes to prevent future issues.

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Key Topics:

The importance of closing the loop in every client process

Learning valuable lessons from difficult or unreasonable clients

Why proactive communication is key to preventing attacks

How to handle attacks while maintaining professionalism

Extracting additional revenue by targeting low-hanging fruit within existing relationships

The role of accountability in minimizing mistakes and misunderstandings

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