Advice from a Call Center Geek!

Advice from a Call Center Geek!

Por: Thomas Laird
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it! 
245 episodios disponibles

Latest episodes of the podcast Advice from a Call Center Geek!

Mostrando página 4 de 13

Beyond Chatbots: Unlocking ChatGPT's Power in Contact Centers 27/03/2023
Ideas for Setting up a Contact Center Management Trainee Program 20/03/2023
Improving your Call Center and Contact Center Agent Coaching 13/03/2023
5 Ways to Improve the Tone of your Contact Center Agents! 06/03/2023
BPO Financial Benchmarking Report with Eric Crouse- Partner Kommit & Company 27/02/2023
Building out an AI Contact Center the Right Way with a Bonus AMA! 14/02/2023
How to Implement the Blockchain into your Contact Center- Conversation with Shelli Ryan- CX and Blockchain Expert 09/02/2023
TikTok Live- What I Would Ask Your Call Center Staff if Consulting 06/02/2023
TikTok AMA Episode- Hiring, Analytics, Games to Play and More 02/02/2023
Setting up a High End Contact Center (On the Cheap)! 23/01/2023
Unique Uses for ChatGPT Ai in the Contact Center 12/01/2023
Using Data to Route Calls in Your Contact Center 28/12/2022
Lets Talk Airline Customer Service 'Mageddon! 28/12/2022
Ultimate Guide for Outsourcing Your Contact Center! 22/12/2022
Setting Up a Weekly Call Center Agent Review 14/12/2022
Three Technology Predictions for the Call Center in 2023 29/11/2022
Games in the Call Center, Necessary or Juvenile 22/11/2022
Personal and Business Branding 101- How I Do it 16/11/2022
Three Pillars of Call Center and Contact Center Metrics 07/11/2022
Call Center Geek NFT Project is LIVE! 02/11/2022
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