In this episode, we talk about design thinking; what it is, how it works, and how we use it in our own projects, including how we applied it to develop a prototype of a chatbot that the world wasn't ready for. We also talk about how Tim had to go back to school to learn empathy and how mirrors can solve the problem of slow elevators. LINKS Laurie refers to a LearnJam blogpost on how to understand your learners more deeply Tim refers to this article on Harvard Business Review by Thomas Wedell-Wedellsborg. You can download a copy of our Powerful Questions here.  

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