Episode 8 features an interview with the Chief Quality Officer, BranDee Savell, of Nor-Lea Hospital District. Nor-Lea Hospital District recently received the level 4 Zia Award, which is the most prestigious Baldrige recognition at the state level. BranDee educates on the Baldrige Framework, application process, survey process, and how Baldrige aligns with and utilizes many other performance improvement methods. BranDee also shares with us how this framework has not only resulted in improved quality & patient safety outcomes, but also enhancements to the patient experience and improvements in financial outcomes. 

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