What does it take to truly connect with customers, grow your business, and create a lasting impact? In this episode, Amanda Stevens, a renowned thought leader in customer experience, shares the powerful philosophy of Omotenashi; a Japanese approach to serving others wholeheartedly. She unpacks why human connection is at the heart of business success and how small, meaningful actions can create ripple effects far beyond what we imagine.Amanda also opens up about her personal journey, from overcoming adversity to using her platform for real impact. She shares the incredible story of how a single act of service saved not just one life, but two, including her own.We also dive into:Why customer experience is the key to standing out in today’s marketHow to create brand advocates who talk about you at every dinner partyThe mindset shift that separates those who succeed from those who struggle in challenging timesThe power of storytelling and why authenticity wins in business and lifePlus, Celine & Amanda explore the small ways you can make a difference every day, whether it’s in business, your community, or simply with a smile. Turning Customers into Advocates by Amanda Stevenshttps://amandastevens.com.au/e-store/tciaWebsite: https://amandastevens.com.auInstagram: www.instagram.com/marketingamandaLinkedIn: https://linkedin.com/in/marketingamandaFacebook: www.facebook.com/marketingamanda Other LinksRunning for Premature Babies: www.runningforprematurebabies.comLifeline: www.lifeline.org.auR U OK: www.ruok.org.au 

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