Episode 19: How automation is transforming contact centres

ADAverse
29/10/2020 25 min Temporada 1 Episodio 19

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Episode Synopsis

What an episode. We speak to Kris Watt, Innovation and Automation Manager at RACQ, who tells us about how they are transforming their call centre operations with intelligent automation. We hear how they are driving adoption of unattended automation in their contact centres and how the culture of experimentation has led to the great achievements that Kris has been part of throughout their automation journey.

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