"The Trusted Advisor" explores the dynamics of trust in professional client relationships. It emphasizes that being a trusted advisor requires more than technical expertise; it necessitates building strong relationships, understanding client needs, and prioritizing client interests. The book introduces the "Trust Equation," highlighting credibility, reliability, intimacy, and low self-orientation as essential components. It also addresses common challenges professionals face in building trust and provides strategies for overcoming them. The authors, David Maister, Charles H. Green, and Rob Galford, draw on their extensive experience to offer practical advice and insights for professionals seeking to deepen their client relationships and become truly trusted advisors. The text includes numerous lists summarizing important concepts, tips, and tactics related to building trust and enhancing client relationships. It offers a framework for cultivating trust in client interactions, focusing on the balance between technical skill and interpersonal connection.

Ver todos los episodios