Today, we’re diving into one of the most vital elements in any business: Customer ExperienceGreat Customer Experience the difference between a thriving business and a closed-down shop. In this episode, I’m sharing personal stories—from the magic of Chris Brown’s concert at FNB Stadium to a nightmare moment with FastJet and a now-closed restaurant—that prove just how powerful (or damaging) customer experience can be.You'll learn: Intro: 00:00What customer experience really means 01:01:00Customer vision 09:36Understand your customer 10:41How to design a customer journey 11:37Interactive exercises 25:01📣 Don’t forget to like, comment, and subscribe if you’re serious about building a business people LOVE.FREE RESOURCE:Grab your free pricing guide + costing spreadsheet to help you start pricing strategically!Sign up for the complete FREE 8-Week Business Growth Course here: https://ancillar.systeme.io/db05ee20🔗 Click on this OSUM link to fast-track your market research and competitor analysis!https://osum.com?fp_ref=5xzatJoin the Access Genie community: Subscribe to our channel so you never miss an episode.Follow: Ancillar Instagram: https://www.instagram.com/ancillarnombewu/ Access Genie Instagram: https://www.instagram.com/accessgenieza/ LinkedIn: https://www.linkedin.com/in/ancillar-nombewu-5030706a/recent-activity/all/ Twitter: https://twitter.com/AccessGenieZA Facebook: https://www.facebook.com/ancillarmangena#CustomerExperience #CX #BusinessTips #Entrepreneurship #BrandLoyalty #ChrisBrownConcert #BusinessGrowth #AccessGenie

Ver todos los episodios