Episode Synopsis "High-touch customer experience for a no touch world"

In this episode, we present an article by Satyadeep Chatterjee, managing director and lead for CG&S, Accenture in India, and Anshul Batra, senior manager, Strategy & Consulting, Accenture In India. It talks about Indian CG&S companies keeping pace with changing consumer trends and embracing intelligent operations and new tech such as cloud and AI.

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