Welcome back everyone to "The Juice with Jess Cervellon," where we squeeze the latest insights out of the customer journey and experience. In this episode we're diving into the heart of customer success with none other than Corey Walker, the Sr. Strategic, Enterprise Customer Success Manager at Enboarder. Enboarder is a platform that helps companies nurture cultures of connection and belonging where every moment matters. Corey and Jess will talk about why creating positive employee experiences is crucial for retention and achieving those all-important revenue goals, especially in B2B landscapes.----------------------------------What’s inside The Juice this week?00:00 - 04:20 The intersection between Customer Support and Customer Success04:23 - 08:00 Enhancing employee experience through tailored communication strategy.08:06 - 10:40 Customer success role focused on renewals10:46 - 14:25 The importance of customer success as a strategic advisor14:25 - 18:09 The difference between Customer Success and Customer Support28:05 - 32:00 Leveraging AI to increase efficiency34:34 - 39:00 Overcoming self-doubt in your career39:16 - 41:00 The struggle to involve large customers in beta testing.---------------------------------Don't forget to like, share, and subscribe to get more juicy episodes every week!Connect with Jess on LinkedIn: https://www.linkedin.com/in/jess-cervellon/Instagram: https://instagram.com/jess.cervellonWeekly newsletter: https://sundaypostcards.beehiiv.com/ X/Twitter: https://twitter.com/justjessssss

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