Listen "British Airways Global Lounge Refresh Programme Update"
Episode Synopsis
Brand new bars, bespoke furniture, focus pods, improved menus and local artwork all feature as part of British Airways’ global lounge refresh programme, which has so far been completed in Singapore, Lagos, Washington, and London Gatwick in 2024, in addition to Edinburgh, London Heathrow Terminal 5B and Heathrow Terminal 3 in 2023Its new-look lounge in Seattle has become the latest to reopen after an extensive refurbishment, coinciding with 45 years of flying to the Emerald CityThe lounge features a new full-service bar, a re-designed food servery area, a dedicated First dining service and zones that make the most of the 180-degree views of the runway and mountains beyondThe airline is set to make big changes across its lounges this year as part of its £7bn transformation programme including new lounges in Dubai and Miami that will feature the brand-new design concept, as well as a full redevelopment of its Heathrow lounges commencing in 2026With a network of over 28 lounges in 20 airports, last year the airline served more than one million glasses of Champagne, the most popular dish was the British Original burger, and coffee came out top as customers’ favourite beverageBritish Airways’ Seattle lounge has opened its doors following an extensive refurbishment, becoming the latest to offer an improved pre-flight customer experience. It joins Singapore, Washington, Lagos and London Gatwick, which have all been given a new look and feel over the last nine months, following lounge refreshes in Edinburgh, London Heathrow Terminal 5B and Heathrow Terminal 3 in 2023.The airline’s lounge at Seattle Tacoma International Airport has been designed taking inspiration from the Pacific Northwest whilst also incorporating British design elegance. The lounge now features a completely redesigned food servery area offering a comprehensive range of hot and cold items, a dedicated à la carte dining experience for First customers and work-friendly focus pods. A brand-new full-service bar has also been installed acting as an elegant centrepiece to the lounge and walls are adorned with textile artwork by local artists such as Hannah Mason.British Airways also recently completed the refresh of its lounge in Singapore, with a brand-new à la carte Concorde Dining area, bespoke British furniture, locally inspired fabrics, and newly designed menus showcasing British Original-inspired dishes. The lounge also features local artwork that celebrates Singapore’s vibrant history and culture, and new ambient lighting, creating a warm and inviting atmosphere for travellers.British Airways’ Club and First lounges at London Gatwick have also undergone full refreshes, with brand-new bars serving cocktails and beverages, new décor, and furniture, with exciting additions coming soon. The airline’s lounges across London Heathrow Terminal 3 and 5 will be undergoing significant transformational changes commencing in 2026, as part of its global lounge redevelopment programme, with more detail to follow later this year.Across the Atlantic, the airline’s lounge at Washington Airport recently opened that includes a complete redesign of the Concorde Dining area which now benefits from the great views and a brand-new à la carte menu. The lounge also has a revamped bar, new soft furnishings and artwork, bringing a significantly refreshed look to the space.British Airways has more exciting updates to come this year, with the opening of its new lounge at Dubai Airport, debuting the airline’s new design concept with exclusive features including Concorde Dining, a significantly elevated food offering, showers and a full-service bar. British Airways will also be opening a new lounge in Miami later this year, in a brand-new space conveniently located above the departure gates. Lounge refreshes in Boston and Glasgow will also commence later this year.
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