I've known my friend, Ted Neward, for several years. We met at a tech conference when I accidentally almost ran up behind him to give him a big bear hug because I mistook him for someone else. We've remained friends ever since. Ted is the Director of Technology Culture at Quicken Loans. In this interview, Ted shares his experiences shifting the entire culture of a large technical team from working 10% remotely to 100% remotely. Ted also reminds us to invest into your people during the good times so they will be flexible during the hard times, to empathize with employees, and also "eat your own dogfood." All of the things Quicken Loans has done so well during this unprecedented novel coronavirus pandemic. I hope you enjoy listening to this episode as much as I did while recording it. Learn more about my friend, Ted, on his personal website at: http://www.newardassociates.com

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