Every day, systems running IBM i "Call Home" with error messages and data necessary to the resolution of those issues. Some cases are quietly closed automatically, some result in an email with tips on how to solve or check for an issue, and still others result in IBM systems engineers being automatically dispatched to the system location with the right part or software to solve the issue. Jeff Cummings is the man behind Call Home technology for POWER systems, and in this episode he delves into how it works, and why every IBM i customer should be using it to keep their systems up and running.The following links will help customers enable Call Home:(1) Get the latest ECS PTFs(2) Verify firewall communication to the new EDGE server(3) Delete/recreate the service configuration and disable/re-enable ESA"How to Setup Call Home"

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