This week, Jay has on Robert and Lana Michalk, who are the owners of Robert M’s salon in Lafayette, Louisiana. On the podcast, they talk about the journey to the hair industry, and what makes them different. This week is loaded with conversation about culture and client interactions and how to give top tier service. They also talk about advice on starting a business and wrap up with a personal note. 0:00-7:45 Introduction7:45-13:00 Why open a salon?13:00-19:00 A different approach to culture and client interaction19:00-37:04 Allowing Clients to rest & top tier service37:04-42:40 Funniest & Most Touching Salon Stories42:40-46:18 Advice on Starting a Business46:18-57:42 Wrap up questions

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