Does your chatbot handle 90% of inquiries? Sounds like a great KPI. But what it really means is that with 90% efficiency, you're missing the opportunity to turn a customer query into a sale, increase loyalty, or solve a problem before it becomes critical.In this episode of Expansion, we explain the fundamental difference between reactive chatbots and proactive AI agents. Using examples from retail and fintech, we show how outdated chatbots create an 'illusion of automation,' while agents autonomously solve complex tasks and directly impact revenue.To help you audit your current automation level, we've prepared a special bonus: "PDF Checklist: Automation Audit: 7 Questions to Determine if Your Business Needs an AI Agent, Not a New Chatbot." This and other free resources are published exclusively on our Telegram channel. To download and use it, join us there!Timestamps:
00:00 - Introduction: Critiquing the metric of 90% inquiry handling by chatbots.
00:39 - Thesis 1: The reactive trap of the chatbot. Explaining why a chatbot is essentially an advanced, scripted FAQ.
01:22 - Thesis 2: The proactive power of the AI agent. Comparing the performance of a chatbot and an AI agent using a delayed order example.
02:26 - Thesis 3: The business value matrix. Analyzing automation from the perspectives of cost reduction and revenue generation.
03:09 - Call to action: Offering a PDF checklist to audit current automation.
03:35 - Conclusion and contact information.Enjoyed this episode? Support Expansion!Your subscription, like, and comment are the best way to support our project and help us create more high-value content.🔹 Watch us on YouTube: https://www.youtube.com/@xxpnsn🔹 Our Telegram Hub (Bonuses & Insights): https://t.me/xxpnsn🔹 Listen on all platforms: https://xpnsn.mave.digital🔹 X (Twitter): https://x.com/xxpnsnNeed a team to build complex AI & Web3 solutions?At aiix.pro, we don't just talk about the future—we build it. Visit our website to learn more about our services.► Our Website: https://aiix.pro► All Our Links: https://linktr.ee/ruhuntSources & Further Reading:1. Gartner: "Top Strategic Technology Trends 2024: AI Trust, Risk and Security Management": https://www.gartner.com/en/articles/gartner-top-10-strategic-technology-trends-for-2024
2. IBM Blog: "AI agents vs. chatbots: What's the difference?": https://www.ibm.com/think/topics/ai-agents
3. Forbes: "The Shift From Conversational AI To Actionable AI": https://www.forbes.com/councils/forbestechcouncil/2024/09/09/ensuring-a-successful-transition-from-chatbots-to-ai-agents/Tags:#AIAgent #Chatbot #BusinessAutomation #CustomerService #CustomerRetention #AIinBusiness #ProactiveAI #aiixpro #ExpansionPodcast #IllusionOfAutomation

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