In this episode, we provide updates on our respective businesses and discuss how we use customer research to help prioritize projects related to improving our existing services or launching new ones. We cover how to recruit participants, interview them, analyze those findings, and translate them into actionable insights.As always, we also provide updates on Castaway and EditorNinja, which include...Experiments with pricing models and amountsExploration of a new sales/onboarding flowA big financial investment for CastawayHesitancy around working with "boomerang" clientsSound interesting? You should give it a listen. We think you'll really enjoy it.Want to support the show? [FREE]Subscribe to future episodes in your favorite podcast appAsk a question or leave us feedback on this episodeLeave an honest review on your favorite podcast platformShare the show with a friend who might also enjoy itReach out to us on Twitter and give us your unfiltered feedbackWant more regular updates? Here are other ways to follow along:Join Our Email Newsletter for early access and bonus contentCome and hang out with us in our Slack communityFollow James on TwitterFollow John on TwitterThanks & RecognitionThis episode was edited by PodPanda.

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