In this episode of Word on the Street, we sit down with Kyle Newsom, Co-Founder of Vesperio, to dig into the real challenges and opportunities facing dealership fixed operations. From communication breakdowns to training gaps, Kyle shares why most service departments struggle with efficiency and what dealers can do to increase profitability while retaining both customers and staff.We cover:Why most service issues boil down to communicationHow dealerships can turn basic training into long-term retentionThe critical handoff from sales to service and its impact on customer lifetime valueRecruiting, onboarding, and keeping top talent in today’s tight labor marketWhy investing in people is not an expense—but a growth strategyIf your dealership is looking to boost fixed ops performance, grow service revenue, and actually keep the talent you hire, this episode is packed with actionable insights.Our Website: https://www.dealeromg.com/ Find us on social: LinkedIn: https://www.linkedin.com/company/dealer-omg/ Facebook: https://www.facebook.com/DealerOMG Instagram: https://www.instagram.com/dealeromg/ Youtube: https://www.youtube.com/@dealeromg Contact us: [email protected] 512-436-9677

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