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Listen "S2E77 - Raising the Bar on Wine Programs for Team Success & Joy"
Episode Synopsis
About the Episode
In this episode, Christopher McFadden, founder and career coach at the McFadden Group, shares his journey through the hospitality industry, his experiences as a sommelier, and the importance of emotional intelligence in career development.
He discusses the challenges faced by hospitality professionals, the significance of creating memorable guest experiences, and the impact of COVID-19 on the industry.
Christopher emphasizes the need for happy staff and the importance of personal growth and clarity in achieving success in hospitality.
Takeaways
Christopher McFadden is the founder and career coach at the McFadden Group.
He emphasizes the importance of emotional intelligence in hospitality careers.
Christopher's journey began in retail and evolved into a passion for hospitality.
He became a sommelier and highlights the challenges of the profession.
Advice for aspiring sommeliers includes understanding the business and managing alcohol consumption.
The McFadden Group focuses on career coaching and personal development.
Christopher believes in putting staff first to create a positive work environment.
He shares insights on creating memorable guest experiences in hospitality.
The importance of goal setting for staff to enhance their careers.
Christopher's tagline for his company is 'Building people, not positions.'
Timestamps
00:00 Early Retail Career Influence
04:39 From Acting to Wine Passion
09:14 Advice for Aspiring Sommeliers
11:24 Wine Expertise without Tasting
14:33 Hands-On Business Management Insights
18:07 Creating Memories Through Hospitality
22:49 Supporting Local Wine Producers
24:01 Collaborative Wine Program Success
29:34 Staff Wine Training Strategies
31:07 "Maximizing 'By the Glass' Program"
34:47 "Building Restaurant Leadership Skills"
37:33 "Aligning Personal and Professional Growth"
42:57 Happy Staff, Stronger Business Model
45:25 "Prioritizing Personalized Goal Setting"
48:15 "Building People, Elevating Performance"
50:04 Explore WISK: Book a Demo
In this episode, Christopher McFadden, founder and career coach at the McFadden Group, shares his journey through the hospitality industry, his experiences as a sommelier, and the importance of emotional intelligence in career development.
He discusses the challenges faced by hospitality professionals, the significance of creating memorable guest experiences, and the impact of COVID-19 on the industry.
Christopher emphasizes the need for happy staff and the importance of personal growth and clarity in achieving success in hospitality.
Takeaways
Christopher McFadden is the founder and career coach at the McFadden Group.
He emphasizes the importance of emotional intelligence in hospitality careers.
Christopher's journey began in retail and evolved into a passion for hospitality.
He became a sommelier and highlights the challenges of the profession.
Advice for aspiring sommeliers includes understanding the business and managing alcohol consumption.
The McFadden Group focuses on career coaching and personal development.
Christopher believes in putting staff first to create a positive work environment.
He shares insights on creating memorable guest experiences in hospitality.
The importance of goal setting for staff to enhance their careers.
Christopher's tagline for his company is 'Building people, not positions.'
Timestamps
00:00 Early Retail Career Influence
04:39 From Acting to Wine Passion
09:14 Advice for Aspiring Sommeliers
11:24 Wine Expertise without Tasting
14:33 Hands-On Business Management Insights
18:07 Creating Memories Through Hospitality
22:49 Supporting Local Wine Producers
24:01 Collaborative Wine Program Success
29:34 Staff Wine Training Strategies
31:07 "Maximizing 'By the Glass' Program"
34:47 "Building Restaurant Leadership Skills"
37:33 "Aligning Personal and Professional Growth"
42:57 Happy Staff, Stronger Business Model
45:25 "Prioritizing Personalized Goal Setting"
48:15 "Building People, Elevating Performance"
50:04 Explore WISK: Book a Demo
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