Leading Change: Beyond Tried and True Strengthens Customer Retention and Builds Growth | What’s Your Edge?

What's Your Edge?
18/02/2025 26 min
Leading Change: Beyond Tried and True Strengthens Customer Retention and Builds Growth | What’s Your Edge?

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Episode Synopsis

Explore how King of Texas Roofing navigated the challenges of change management to foster a collaborative and customer-centric culture that resulted in greater customer retention and customer acquisition. Learn some of the processes and measures Kelly Van Winkle, the CEO, put in place to ensure long-term sustainable growth.

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