In this episode, I answer a subscriber question about how to create a five-star client experience for high-ticket one-on-one services and VIP days.Because as it turns out, premium clients don’t just pay for results—they invest in ease, exclusivity, and a seamless experience.In this episode, I share strategic yet simple ways to delight high-paying clients, from a smooth onboarding process to surprise-and-delight moments that turn them into raving fans. Expect first-hand examples from within my client-serving business!If you want to deliver on your high-ticket prices, generate ongoing referrals, and create an experience that clients can’t stop talking about, this episode will give you practical, high-impact strategies to do just that.What we cover:What High-Ticket Clients Actually Expect Beyond the Deliverable – Why ease, personalization, and trust are just as important as the service itself.The Role of a Smooth Onboarding Process – How to make scheduling, contracts, and payments feel effortless from the start.How to Personalize the Experience Without Overextending Yourself – Small, scalable ways to make clients feel seen, heard, and valued.Surprise-and-Delight Strategies That Elevate Your Client Experience – Creative ways to exceed expectations without adding extra work.How to Support Clients Beyond the Deliverable – Simple ways to maintain the relationship, encourage referrals, and create long-term client loyalty.View the episode transcript here.Where to from here?Join Retention Lab🧪, the membership for savvy online business owners determined to grow their revenue, referrals and repeat business without more marketing. Join here!Find out how you can get my strategic customer experience brain on your brand here.Grab the FREE State of the Customer online business industry report with first-hand findings, gaps & opportunities PLUS proven strategies to boost your customer experience. Download FREE here!Check out my favourite CX tools and resources here.😍 Love the show?Hit subscribe or follow so you never miss a new episode.Submit your question so I can answer it in an upcoming episode (or invite the perfect guest expert!).Leave a positive review to help the show get found by more small business owners just like you. To leave a review:👉 Find What Would They Do? on Apple Podcasts👉 Scroll to ‘Ratings & Reviews’👉 Tap on the stars to rate the show before writing a reviewPost a screenshot with your key takeaway on your IG story and tag me @candocontent and #WWTDpod so I can repost your content.

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