Rolando Rosas is the Founder of Global Teck Worldwide, which offers business and office technology for seamless customer communications. In his role, he leads his team to provide insights on e-commerce trends, digital marketplace strategies, and client success metrics. Rolando is also the Founder of CircuitLoops.com, which uses AI to match businesses to the lowest-priced internet service provider. As an entrepreneur, he has founded three startups and hosts the What The Teck? podcast. Dave Kelly is the General Manager of Global Teck Worldwide and the co-host of the What The Teck? podcast. He holds a bachelor's in telecommunications management from the New England Institute of Technology, where he focused on the acceleration of networks transitioning from digital IP to support successful business communications. Before Global Teck Worldwide, Dave was the Account Manager at Jabra and the Territory Manager at Polycom. In this episode… With the rapid adoption of e-commerce retail, many once-popular stores like Toys R Us, Radio Shack, and Circuit City ceased operations after failing to pivot efficiently and meet evolving demands. Warehouses overflowed with discontinued and returned merchandise as these shops' profit margins plummeted. As you break into the online retail space, how can you manage inventory and reverse logistics? Between frequent product returns and expenses, even the top-performing Amazon businesses only attain a 20% profit margin. Without proper visibility into data, inventory often consumes a hefty percentage of businesses' profits. Amazon veterans Rolando Rosas and Dave Kelly advise developing elaborate systems to identify return reasons and manage SKUs. 3PL facilities manage your inventory through qualified staff, automation, and precise technology, allowing you to scale effectively. Additionally, you can reduce your annual return rate by answering consumers' questions and solving their problems promptly. Join Rolando Rosas and Dave Kelly in today's episode of What The Teck? as they discuss how to streamline your supply chain and logistics operations. Together, they address their experience transitioning from drop shipping to 3PL, merging online and in-store retail, and the role of social media in the supply chain.

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