Rolando Rosas is the Founder of Global Teck Worldwide, which offers business and office technology for seamless customer communications. In his role, he leads his team to provide insights on e-commerce trends, digital marketplace strategies, and client success metrics. Rolando is also the Founder of CircuitLoops.com, which uses AI to match businesses to the lowest-priced internet service provider. As an entrepreneur, he has founded three startups and hosts the What The Teck? podcast. Dave Kelly is the General Manager of Global Teck Worldwide and the co-host of the What The Teck? podcast. He holds a bachelor's in telecommunications management from the New England Institute of Technology, where he focused on the acceleration of networks transitioning from digital IP to support successful business communications. Before Global Teck Worldwide, Dave was the Account Manager at Jabra and the Territory Manager at Polycom. In this episode… As online and in-store retail becomes more centralized, businesses have experienced higher product return rates, increased customer complaints, and disordered inventory. These issues can impact companies' reputations and ratings, reducing profitability and leading to potential bankruptcy. How can you identify hidden signals of inefficiency to improve operations? With a business system dedicated to effective communication and collaboration, Rolando Rosas and Dave Kelly affirm every signal is a data point used to diagnose and rectify operational issues. While customer complaints are often viewed as detrimental to businesses, this form of communication is a hidden signal providing insight into product returns and deficiencies and supply chain disturbances. Rather than confining complaints to customer support, Dave and Rolando recommend integrating and collaborating with internal stakeholders and channel partners to disseminate information and develop a quality control system that mitigates future returns.  Tune in to this episode of What The Teck? as Rolando Rosas and Dave Kelly discuss how to identify hidden signals to boost operational efficiency. Together, they explain AI's role in the sales process, why Sports Authority filed for bankruptcy, and how to streamline customer support and communication.

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