Episode 1: Selecting the right contact centre technology

23/06/2021 44 min Episodio 1

Listen "Episode 1: Selecting the right contact centre technology"

Episode Synopsis

In this episode, we discuss how organisations can select the right Contact Centre technologies to support their overall business objectives. Topics covered: 

What’s right or wrong about the way organisations go about reviewing and choosing tech?
How can they do it better?
What gets in the way of effective innovation?