Will Pickering, the CEO of the Pittsburgh Water & Sewer Authority, provides a master class in utility leadership covering a wide range of issues from capital programs to the art of building trust with your customers. Plus, Reese Tisdale joins us for a Bluefield on Tap segment discussing some interesting economic information in the water sector.



In this session, you’ll learn about:




Will’s background 



How Will navigated starting at PWSA during the pandemic



PWSA’s lead service line (LSL) replacement program



Why PWSA does not undertake partial LSL replacements



How the LSL replacement program helped rebuild trust in the community



Will’s tips on rebuilding trust in the community



How leadership continuity affects utility culture



PWSA’s capital improvement program, including its water reliability plan



Why the Pennsylvania legislature put PWSA under PUC jurisdiction



The impact of PUC jurisdiction over PWSA



How PWSA succeeded as a public authority in a state favorable to privatization




Resources and links mentioned in or relevant to this session include:




Will’s LinkedIn profile



PWSA’s website






Thank You!



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