Debbie Vass - Customer Focus with Ease

20/07/2024 24 min

Listen "Debbie Vass - Customer Focus with Ease"

Episode Synopsis

Debbie Vass, Vice President of Quality Initiatives for Patient Care EMS and a 30 year Registered Nurse discusses how focusing on customer engagement metrics that describe how easy it is for customers to conduct business with you can help to deepen customer loyalty.