GARY'S WEBSITE:https://www.garynoesner.com/GARY'S BOOK:https://www.garynoesner.com/buy-stalling-for-timeIn this episode, Shawn Moore interviews Gary Noesner, a retired FBI negotiator, who shares insights from his extensive career in crisis negotiation. They discuss the evolution of negotiation techniques, the importance of active listening, and how building trust can lead to successful outcomes in both high-stakes situations and everyday interactions.Want to learn more about Vodyssey or start your STR journey. Book a call here:https://meetings.hubspot.com/vodysseystrategysession/booknow?utm_source=vodysseycom&uuid=80fb7859-b8f4-40d1-a31d-15a5caa687b7FOLLOW US:https://www.facebook.com/share/g/16XJMvMbVo/https://www.instagram.com/vodysseyshawnmoorehttps://www.facebook.com/vodysseyshawnmoore/https://www.linkedin.com/company/str-financial-freedomhttps://www.tiktok.com/@vodysseyshawnmooreChapters00:00:00 Introduction to Crisis Negotiation00:02:52 Gary Noesner's Background and Career00:06:04 Evolution of Negotiation Techniques00:08:51 The Importance of Active Listening00:11:43 Building Trust in Negotiations00:14:53 Calmness in High-Pressure Situations00:17:58 Strategies for Effective Negotiation00:20:45 Applying Negotiation Skills in Everyday Life00:22:41 Building Relationships in Negotiation00:24:33 Understanding Needs Beyond Price00:26:26 The Importance of Listening00:29:59 Handling Customer Concerns00:36:27 The Art of Apologizing and Making Amends00:37:34 Insights from a Negotiation Expert00:40:55 Advice for Future Generations

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