ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "DL2022 Ibrahim Ayub - Leading with Empathy..."
Episode Synopsis
When we think of “users” we often confine their identities to how they’re interacting with our products and services. But how might we understand their mental models of the world and how those behaviors translate into the experiences we deliver? In this session, we’ll explore ethnographic and visual methods for continuous research, the role of language and metaphors in survey design, and actionable strategies to develop meaningful, adaptable products.
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