In this week’s episode, Joy dives into one of the toughest decisions a business owner can face: letting someone go. But before you hand out the pink slip, there’s a critical question you need to ask—is this a people problem or a process problem?Joy unpacks how to spot the root of underperformance and shares a practical framework for diagnosing whether the issue lies with the individual or the systems they’re working within. You’ll learn how to approach the situation with clarity, reduce costly turnover, and strengthen your leadership muscle.This episode is a must-listen for anyone managing a team, building a business, or navigating difficult personnel decisions with confidence and care.

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