In our last episode, we discussed the three points of service; using the guest’s name, anticipation in compliance with guest needs, and a fond farewell. If you have not listened, I highly recommend going back before you dive into this episode.
Continuing our conversation Joel and I dig deeper into 10 of the Ritz-Carlton’s 20 Basics or daily habits that they use to ensure company excellence.
Highlights:

The credo is the principal belief of your company. It must be known, owned, and energized by all.
The six core values of UPP; Growth, Impact, Passion, Commitment, Gratitude, Integrity
“By applying the principles of trust, honesty, respect, integrity and commitment., we nurture and maximize talent to the benefit of each individual and that company.”
If you want the strong foundation train and retrain constantly, with a certification that is evaluated with a measurable standard.
Everyone’s responsibility is to support each other.
Encourage the team to identify breakdowns in efficiencies and variations

 
Until next time, get out there and make a difference, be unstoppable, and leave no regrets!
Mike Stromsoe
The Unstoppable Profit Producer
Call 800-770-9984
Website: http://unstoppableprofitproducer.com/
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Email [email protected]
Podcast: http://unstoppableprofitpodcast.com
Virtual Training: http://uppfaststart.com
In Person Training: http://beunstoppablebootcamp.com
 

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