Your Quality Improvement activity isn’t delivering the value you want.Business is fast-paced and complex, but your success can’t be sustained if you’re not focusing on what’s important. PMI Partner Consultant Des Kelly invites you to rethink your approach to Quality with insights from over four decades of industry transformation.We explore how organisations have moved from a product-centric to a customer-first mindset, and why Continuous Improvement and employee engagement are key to delivering real value. Plus, you’ll hear why sustainability and ethics have a growing role of in shaping Quality strategies, and how digital tools are enabling a shift from reactive problem-solving to proactive, real-time solutions.Ensure that your Quality efforts are focused on what genuinely drives impact with these valuable perspectives that could change the way you approach Quality.More resources on this topic:Blog: 5 Things That Quality Is (and Isn’t): A Guide for PractitionersPodcast: Quality Driven AgileMinisode: Driving Quality, Empowering TeamsPERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.The Goals to Results Conference is back! 17th March 2026. Get your ticket here. More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you. Explore On Demand >> Explore Distance Learning >>

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