“Does Lean apply to me?  It’s fine for manufacturing, but I work in the service industry.”Join Niall Coney, Consultant at PMI, as he challenges widespread misconceptions about Lean practices, exploring the origins and core principles, and highlighting their broader applicability. By emphasising the critical importance of understanding the "why" behind these tools, he offers compelling, real-world examples of their successful use in service contexts.Packed with thought-provoking insights and actionable book recommendations, this is an unmissable episode for service industry professionals looking to enhance their Lean expertise.  Related resources:On-Demand Webinar: Manufacturing vs Service Process ImprovementPodcast: Taking Out Waste May Not Make You LeanOn-Demand Webinar: Lean vs Six Sigma - Two sides of the same coin?PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.The Goals to Results Conference is back! 17th March 2026. Get your ticket here. More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you. Explore On Demand >> Explore Distance Learning >>

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