The biggest hit to your online business revenue: product returns, refunds, and chargebacks. Most business owners focus on handling chargebacks (and so do we), but refunds are equally important and can affect your revenue just as much. In fact, returns and refunds affect your bottom line revenue by as much as 20%! And that's not even including all the time it takes to process those returns as well as the customer service costs, which can also add up to significant losses for your business. Simply put, the cost of a refund adds up—and it's much more than the loss of the sale. The good news is that preventing returns and refunds is simpler than preventing chargebacks—and just as important. After-sale support is as crucial as getting customers through your funnel.  You need to ensure that every customer who is unhappy won't leave without giving you a chance to make things right. The 5 simple tips I'm going to review with you include:Letting customers know when they're being charged.Offer bulk-buys or yearly subscriptions.Be transparent with pricing at checkout.Train your customer service staff with sales acumen.Offer free products, especially digital ones. With these tips, as simple as they sound, you can reduce your refunds BY HALF! I've worked with 7- and 8-figure businesses who lose millions from poor return and refund handling. THESE TIPS WORK! 00:00 Refunds Are Just as Important as Chargebacks02:05 The Cost of a Refund04:21 Tip 1, Keep Customers Informed of Charges05:45 Tip 2, Offer Bulk Buy or Yearly Subscriptions07:13 Tip 3, Checkout Page Transparency08:18 Tip 4, Train Customer Service with Sales Acumen10:29 Tip 5, Offer Free Stuff13:00 Find The Root Cause of Refund Rate You can view more content on reducing chargebacks here:https://www.youtube.com/watch?v=h5k1B2OSsbMhttps://www.youtube.com/watch?v=VW3sDEgCWzYhttps://www.youtube.com/watch?v=9V--w9LN0Ws Connect with Maria:Maria Sparagis Website: http://mariasparagis.comDirectPayNet Website: https://directpaynet.comLinkedIn: https://www.linkedin.com/in/mariasparagis/Facebook: https://www.facebook.com/mariasparagis.directpaynetInstagram: https://www.instagram.com/directpaynet_paymentsolutions/Twitter: https://twitter.com/directpaynet

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