Maximising Contact Centre Performance Through Data

UC Today
08/07/2024 13 min Temporada 1 Episodio 68
Maximising Contact Centre Performance Through Data

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Episode Synopsis

Watch on YouTube.UC Today's Kieran Devlin speaks to Martin Mahler, Chairman at Akixi and data and analytics expert.In this session, we discuss the following:The key challenges contact centres are facing in 2024 and how analytics can help address them Practical use cases of how can be invaluable in contact centres How data can provide visibility for improving productivity and creating cost efficienciesThanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.You can also join in the conversation on our  Twitter and LinkedIn pages.Join our LinkedIn Community Group.

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