In this interview with trust researcher Bart de Jong he focuses on the impact of trust on teams in organizational settings, about the difference in hierarchy or rank among team members. Trust building in a team should not be a one-off exercise but an inherent element of every interaction, every day. He talks about three ways managers can have control over that they can use to build and maintain trust, about differences in online and face-to-face team meetings. He researched three waves of trust research, spanning a period of more than 25 years.

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