Trust Me, I'm a CSM

Trust Me, I'm a CSM

Por: William Belcher & Valerio Bianconi
Trust Me, I'm a CSM is a light-hearted yet insightful take on all things Customer Success. William Belcher and his co-host Valerio Bianconi speak to the brightest minds in the field and debate some of the toughest conundrums CSMs and their colleagues face in the world of enterprise software.
19 episodios disponibles

Latest episodes of the podcast Trust Me, I'm a CSM

The End of Customer Success...? 01/05/2024
The Value Episode 03/01/2024
Why do we do QBRs? 11/12/2023
The Customer Success Platform... Opportunity or Burden? 10/11/2023
Are Customer Success and Project Managers Frenemies? 10/10/2023
SaaS Spotlight Panel: IoT, EHSS & Cybersecurity sectors 22/03/2023
Voice of the Customer - How should Customer Success Teams work with Product Teams? 08/01/2023
Is Customer Success a Must-Have? 12/11/2022
From Culture to Community 11/10/2022
Building a Culture of Customer Success 12/09/2022
Hunters vs Farmers Part 2 11/08/2022
Hunters vs Farmers Part 1 11/08/2022
Data vs Intuition (plus the View from Sales Engineering) 11/07/2022
A Brief History of Customer Success (and its future) 11/06/2022
CSMs: Escalation Addicts? The View from Support 12/03/2022
Isn't a CSM Just a Fancy Account Manager? The View From outside SaaS 12/02/2022
I didn't even know we had a Customer Success team... The View from Professional Services 12/01/2022
You're comping me on what, now??? 12/12/2021
Executives vs End Users 15/11/2021
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