Squirrel tells the story of a conversation that took a sudden difficult turn, and we discuss methods like the Disarming Technique for handling surprises like this effectively.

SHOW LINKS:

- Roger Schwarz, Eight Behaviours for Smarter Teams: https://www.csu.edu.au/__data/assets/pdf_file/0008/917018/Eight-Behaviors-for-Smarter-Teams-2.pdf
- David Burns, the Disarming Technique: https://feelinggood.com/2017/12/11/066-five-secrets-training-the-disarming-technique/

- Finnish Agile Circle: https://www.meetup.com/Agile-Finland-Helsinki-Coaching-Circle/
- London Organisational Learning Meetup: https://www.meetup.com/London-Action-Science-Meetup/

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